Amber Kuntz

I lead customer engagement and success in complex, relationship-driven environments, with 10+ years of experience driving retention, onboarding, and long-term client outcomes. I’m known for building practical, proactive support models that strengthen loyalty and satisfaction through consistent lifecycle touchpoints.

I’ve managed engagement and retention strategy for 300+ clients, improving participation and long-term retention by aligning advisory structures, affinity groups, and customer success systems to the moments that matter. I translate feedback and engagement data into data-informed strategy, identifying trends and optimizing the customer experience.

Cross-functional collaboration is central to how I work. I partner with leadership and internal teams to identify at-risk clients, execute targeted intervention strategies, and coordinate improvements in service delivery based on customer input—especially during escalations and high-risk situations.

I also build and scale teams, supervising and coaching 30+ team members while maintaining service standards and customer success goals. Whether I’m resolving escalations with restorative practices or improving onboarding programs to boost early-stage retention, I focus on measurable outcomes and a strong sense of belonging.