Jordan Montgomery

Manager assistant at AT&T (MI60), supporting day-to-day operations in a customer service environment.

Provides account support including service activation, upgrades, troubleshooting, and cancellations. Identifies upgrade and retention opportunities and coordinates with internal teams to resolve service and billing issues.

• Provide account support including service activation, upgrades, troubleshooting, and cancellations
• Identify opportunities for service upgrades and retention through customer relationship building
• Collaborate with internal departments to resolve service and billing issues efficiently

Supports customer service representatives with real-time guidance and operational support. Coaches de-escalation and service best practices, resolves escalated concerns, and assists leadership with workflow coordination and payment processing support.

• Support customer service representatives with real-time guidance and operational support
• Coach team members on customer de-escalation and service best practices
• Resolve escalated customer concerns to maintain satisfaction and retention
• Assist leadership with workflow coordination and payment processing support

Insurance agent with a focus on client outreach, policy review, and needs-based selling strategies.

• Engaged 50+ potential clients weekly through cold calls, achieving ~20% conversion rate
• Conducted policy reviews to identify coverage gaps and recommend tailored solutions
• Increased policy upgrades through needs-based selling strategies
• Built strong client relationships through responsive and personalized service

• Supervised daily store operations, including opening/closing procedures, cash handling, and team management.
• Enhanced customer experience by assisting with product selection and resolving inquiries efficiently.
• Optimized inventory management by ensuring proper stock rotation and disposal of expired products.
• Maintained store presentation and efficiency by overseeing merchandise organizatio

Student at Ivy Tech Community College studying business administration and management.

Provide guest services like cashiering, working at the self-check-out lanes, and guest service desk helping with guest returns and calls. Provide delivery online orders outside and at the guest service desk, stock grocery bags for guests, put back items that guests did not want, put up hangers, and show guests where a specific item is in the store.

Provided guests with their food, bagged their food, and made drinks and desserts. Cleaned the store and work area, stocked the bags, cups, etc., took the trash out of the store, took orders on the company's tablets outside, cashiered at the window, and gave the customers their food.

Made fries for customer orders, cleaned the store and work area, took customers' orders, cashiering and bagging orders. Made drinks for customers' orders, gave drinks and food to customers at window, made desserts for customers, bagged up online orders, and stocking the store.