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Tamika Porter

@tamikaporter

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I deliver personalized customer support, resolve concerns, and build loyalty through clear, dependable service.

United States

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What I'm looking for

I'm looking for a customer-focused role where I can provide personalized support, manage requests accurately, resolve concerns, and build lasting customer relationships.

I've delivered personalized customer support through Instacart, managing orders, resolving concerns, and providing timely updates throughout the shopping and delivery process.

I maintained a consistent 4.9-star customer rating across thousands of interactions by anticipating needs, offering thoughtful substitutions, and communicating clearly.

My background also includes customer service at Spin Master, where I documented interactions, resolved product and order concerns, and met quality standards.

I've supported daily operations as a teaching and lab assistant and managed staff scheduling, cash handling, inventory, onboarding, and customer service standards at Villa Theatre.

Experience

Work history, roles, and key accomplishments

Personal Shopper

Instacart

Jul 2017 - Mar 2026 (8 years 8 months)

Delivered personalized customer support by managing orders, resolving concerns, and communicating timely updates. Maintained a consistent 4.9-star customer rating through dependable service and problem resolution.

Customer Experience Order Management problem resolution Communication Skills Time Management Multi Platform Navigation Remote Operations

Teaching Assistant / Lab Assistant

Platt College

Oct 2012 - May 2015 (2 years 7 months)

Assisted instructors with classroom operations, scheduling, and administrative support. Maintained organized student records and supported students in a positive learning environment.

Administrative Support Organization Communication Skills Collaboration Attention To Detail

Cashier - Part-Time

Superior Grocers

Jan 2013 - Dec 2014 (1 year 11 months)

Worked as a part-time cashier handling transactions and providing customer service.

Cashier

DD's Discounts

Jan 2010 - Dec 2011 (1 year 11 months)

Worked as a cashier handling transactions and providing customer service.

Barista

Vons Starbucks

Jan 2009 - Dec 2010 (1 year 11 months)

Worked as a barista preparing beverages and serving customers.

Customer Service Associate

Family Dollar

Jan 2008 - Dec 2009 (1 year 11 months)

Provided customer service and assisted with store operations.

Customer Service Representative

Spin Master

Jan 2007 - Sep 2007 (8 months)

Responded to customer inquiries with professionalism, providing timely solutions and documenting interactions accurately. Resolved product and order-related concerns through active listening and effective communication.

Customer Service Problem Solving Communication Skills Documentation Attention To Detail

Manager

Villa Theatre

May 2001 - Feb 2004 (2 years 9 months)

Managed daily operations, staff scheduling, and customer service standards. Oversaw cash handling, deposits, and inventory management while resolving customer concerns professionally.

Operations Management Staff Scheduling Training Cash Handling Inventory Management Customer Service