Jordane Daley
@jordanedaley
Dynamic Customer Support Specialist with over 9 years of experience.
What I'm looking for
I am a dedicated Customer Support Specialist with over 9 years of experience in delivering exceptional service across various platforms. My expertise lies in problem resolution, effective communication, and multitasking in fast-paced environments. I have a proven track record of enhancing customer satisfaction through tailored support solutions and collaboration within teams.
My professional journey includes roles such as Chat Support Specialist at Continuum, where I assisted customers through online chat platforms, ensuring a seamless experience. I also served as a Research Associate at Numerator, conducting thorough research and analysis to support business objectives. My education includes an Associate's Degree in Business, which complements my solid foundation in customer service and technical support.
I am committed to continuous improvement and exceeding performance benchmarks in every role I undertake. My goal is to leverage my skills and experience to contribute positively to a dynamic team and help drive customer satisfaction.
Experience
Work history, roles, and key accomplishments
Chat Support Specialist
Continuum
Feb 2023 - Nov 2024 (1 year 9 months)
Assisted customers through online chat platforms, addressing inquiries and providing solutions while ensuring a seamless customer experience. Managed multiple chats simultaneously in a fast-paced environment.
Research Associate
Numerator
Dec 2018 - Dec 2022 (4 years)
Conducted thorough research and analysis to support business objectives, synthesizing large amounts of data into actionable insights. Collaborated with various departments and presented research results to stakeholders.
Customer Support
Conduent
Feb 2015 - Nov 2018 (3 years 9 months)
Delivered high-quality service to clients, addressing inquiries and resolving issues effectively to ensure customer satisfaction. Managed various customer interactions and fostered positive relationships.
Education
Degrees, certifications, and relevant coursework
Montego Bay Community College
Associate's Degree, Business
2015 - 2017
Obtained an Associate's Degree in Business, providing a foundation in business principles and practices.
Cornwall College
High School Diploma, General Studies
2009 - 2014
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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