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I have experience using Google Suite. I am a dedicated customer service professional with extensive experience in live chat support. My career has been marked by a proven record of meeting performance goals and maintaining high customer satisfaction (CSAT) levels. Currently, I manage three live chats simultaneously, consistently achieving 90% quality and 89% CSAT KPIs. My commitment to productivity is evident in my ability to maintain 90% productivity while focusing on chat resolution times and customer needs.

Throughout my career, I have demonstrated strong skills in quality assurance and process improvement. I have successfully conducted performance reviews of chats, identifying areas for improvement and achieving 92% adherence to skills. My perfect attendance reflects my reliability and commitment to my team. I pride myself on my excellent problem-solving and communication abilities, which have enabled me to resolve issues effectively and enhance customer relationships.

With certifications in Product Management and Customer Service Level 2, I am continually seeking to improve my skills and contribute to a solution-oriented work environment. I thrive in team settings and have a proven ability to collaborate effectively with colleagues from diverse backgrounds, ensuring our collective success.

My current work experience taught me how to type quickly and accurately. On average, my typing speed is 65 words per minute.