Jordan Cupid
@jordancupid
I support enterprise endpoints, automate IT workflows, and resolve complex user issues.
United StatesWhat I'm looking for
At Fox Network, I provide full-lifecycle support for more than 100 users across Windows, macOS, Linux, iOS, and Android environments. I manage endpoint deployment with JAMF and SCCM, administer Okta SSO and MFA, and support Microsoft 365, Zoom, Slack, and Dropbox.
I build reusable PowerShell and Bash automations that standardize device setup and reduce repetitive support work. I also distinguish platform bugs from environment misconfigurations, document reproducible findings, and validate AI-assisted scripting and troubleshooting output before using it.
Across Covington & Burling, the Department of Veteran Affairs, Pillsbury Winthrop Shaw Pittman, the British International School of Washington, and Kirkland & Ellis, I've supported enterprise and federal environments ranging from desk-side troubleshooting to large-scale Windows migrations for 1,000+ endpoints.
I'm completing a Cybersecurity degree and bring hands-on experience with endpoint security, Active Directory, Exchange O365, LAN/WAN troubleshooting, IT asset management, technical training, and live AV support.
Experience
Work history, roles, and key accomplishments
Desktop and Client Support Technician
Fox Network
Mar 2025 - Present (1 year 5 months)
Owns full-lifecycle support for 100+ end users across a multi-OS environment, managing endpoints with JAMF and SCCM. Builds PowerShell and Bash automations, administers Okta SSO/MFA, and uses AI tools to accelerate troubleshooting.
Desktop Administrator
Covington & Burling LLP
Jun 2024 - Dec 2024 (6 months)
Provided proactive support for macOS and Windows systems, managing tickets in ServiceNow. Administered Active Directory, Exchange O365, and troubleshooted LAN/WAN and VPN issues.
Supported large-scale Windows migrations and software deployments across a federal enterprise of 1,000+ endpoints. Managed imaging and staging, and provided remote and on-site troubleshooting.
Desktop Support Technician I
Pillsbury Winthrop Shaw Pittman
May 2022 - Sep 2022 (4 months)
Resolved macOS and Windows system issues, set up workstations, and performed PC imaging and data transfers. Managed ticketing system and installed Microsoft Office 365 and VPN software.
Desktop Support Technician I
British International School of Washington
Sep 2020 - May 2022 (1 year 8 months)
Installed and maintained Windows/macOS devices, applied security updates, and provided technical training. Supported LAN/WAN and Active Directory administration.
IT Specialist
Kirkland & Ellis LLP
Aug 2018 - Aug 2019 (1 year)
Installed and configured IT hardware, including workstations and peripherals. Managed AV setups for video and teleconferencing.
Education
Degrees, certifications, and relevant coursework
University of Maryland University College
Bachelor of Science, Cybersecurity
Grade: 3.5
Activities and societies: Dean's List (Fall 2024)
Pursuing a degree in Cybersecurity with a GPA of 3.5 and Dean's List recognition in Fall 2024.
McKinley Technology High School
High School Diploma, General Studies
Grade: 3.2
Graduated from McKinley Technology High School in 2019 with a GPA of 3.2.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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