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Jymmi Edwards

@jymmiedwards

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Proactive Deskside Support Consultant with 6+ years of IT experience.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my IT support skills while fostering a collaborative and innovative company culture.

I am a proactive and detail-oriented Deskside Support Consultant with over six years of enterprise IT experience, specializing in VIP and executive support. My expertise lies in providing onsite technical assistance in both Mac and Windows environments, ensuring seamless IT operations for high-level stakeholders. I have a proven track record of managing complex IT environments and delivering white-glove support with professionalism and discretion.

Throughout my career, I have honed my skills in troubleshooting, system administration, and end-user training. My experience includes roles at Inspire Brands and Insight Global, where I provided exceptional support to executives and VIP users, diagnosing and resolving hardware, software, and mobile device issues. I am adept at managing user authentication and account access, collaborating with senior IT teams to ensure optimal system performance.

Experience

Work history, roles, and key accomplishments

Current

End User Support Analyst

Current

Inspire Brands

Jun 2023 - Present (2 years)

Delivered white-glove onsite support to executives and VIP users, diagnosing and resolving hardware, software, and mobile device issues. Managed user authentication and account access using Okta Admin and Exchange Admin Console, while troubleshooting Active Directory, O365, networking, and security policies.

VIP Support Okta Active Directory Office 365 Networking Security Policies

End User Support Analyst

Insight Global

Jun 2022 - Jun 2023 (1 year)

Provided onsite technical support for executives and staff, managing device enrollment, compliance, and security policies for corporate and BYOD devices. Assisted users with PowerShell automation and Microsoft Endpoint Configuration Manager, while administering ZScaler, Okta, and Active Directory access controls. Supported Windows, Mac, and Linux environments with advanced troubleshooting.

Technical Support Security Policies PowerShell Microsoft Endpoint Manager Zscaler Okta Active Directory Windows Mac Linux

Desktop Systems Engineer

Layer 3 Communications

Aug 2021 - Apr 2022 (8 months)

Led IT support for executive and VIP teams across multiple locations, managing hardware procurement, software deployment, and IT policies. Created and optimized PowerShell scripts for automation and patch deployment, and configured and maintained VMWare environments and endpoint security solutions.

IT Support Software Deployment PowerShell Automation VMWare Endpoint Security

Jr. System Admin / Hardware Manager

T2 Utility Engineers/Cardno

May 2018 - Jun 2021 (3 years 1 month)

Spearheaded IT hardware management and vendor coordination, developing and enforcing workflow policies for IT operations. Managed Active Directory, SCCM, mobile devices, and ServiceNow for IT support operations, and designed custom OS images for efficient device deployment.

Vendor Management Active Directory SCCM Mobile Device Management ServiceNow Hardware Deployments

Education

Degrees, certifications, and relevant coursework

Gwinnett Technical College, Alpharetta-North Fulton Campus

Associate of Science, Network Specialist

Completed over 200 hours of hands-on training in PC Repair and Networking, earning 17 college credits. Coursework included Hardware Installation, Networking, Operating Systems, and Advanced Excel. Graduated with four technical certifications.