Randy Garcia
@randygarcia
IT Support Specialist specializing in Windows, Microsoft 365, and fast issue resolution.
United StatesWhat I'm looking for
I’m an IT Support Specialist with a strong background in desktop support and helpdesk operations, focused on timely issue resolution and end-user satisfaction. I troubleshoot hardware, software, and network issues across Windows and Microsoft 365 / Exchange environments.
I’ve provided desktop and helpdesk support in a Windows and Microsoft 365 environment, managing the full ticket lifecycle from intake to resolution while meeting SLA requirements. I also document troubleshooting steps and create knowledge base articles to improve team effectiveness.
I bring strong Active Directory experience—managing user accounts, permissions, and group policies—and I support Microsoft 365 and Exchange, including mailbox administration and email troubleshooting. I perform remote support using LogMeIn and Quick Assist to resolve user issues quickly.
I’m also comfortable owning systems and security operations, including WSUS patch management, VMware vSphere monitoring, and endpoint security with SentinelOne. I’ve supported VoIP with Dialpad and handled backup and recovery tasks, strengthening reliability and uptime for end users.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Institute of Culinary Education
Jan 2010 - Jan 2026 (16 years)
Provided desktop and helpdesk support for end users in Windows and Microsoft 365/Exchange environments, troubleshooting hardware, software, network, and VPN issues. Managed Active Directory and delivered patching, remote support, VM monitoring, VoIP support, and endpoint security with ticket-based SLA prioritization.
Network / Desktop Support Analyst
TDK Electronics
Jan 2001 - Jan 2009 (8 years)
Delivered on-site and remote desktop support across multiple locations, resolving hardware, software, and network connectivity issues. Supported Active Directory and Windows servers while managing backup/recovery, patching, email (Lotus Notes/Domino), and system/security documentation.
Network Administrator
Unknown
Supported network infrastructure, servers, and end users by performing maintenance, troubleshooting, and desktop support activities, including assisting with deployments and upgrades. Helped with user onboarding and ongoing system support across multiple environments.
Education
Degrees, certifications, and relevant coursework
Queensborough Community College
Associate's Degree, Computer Technology
Earned an Associate’s degree in Computer Technology from Queensborough Community College.
Microsoft
Microsoft Certified Professional (MCP), Certification
Holds the Microsoft Certified Professional (MCP) certification.
CompTIA
CompTIA A+, Certification
Holds the CompTIA A+ certification.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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