At Charles Schwab, I provide advanced desktop and end-user support across 1,000+ enterprise endpoints, resolving 95% of tickets within the same-day SLA. I administer Microsoft 365, Azure AD, Entra ID, and Windows Autopilot while supporting Intune, Citrix, VPNs, firewalls, desktop imaging, and mobile devices.
Previously at Geico, I supported 800+ enterprise users across Linux and Windows systems, handling provisioning, patching, account administration, connectivity, and ticket escalation. I also created 25+ knowledge base articles that reduced recurring issue resolution time by 20%.
