I've supported 500+ users at Johns Hopkins University, resolving Tier 2/3 endpoint, identity, and Microsoft 365 issues through ServiceNow. I improved Intune device compliance from 78% to 95%+ by building remediation workflows and endpoint security baselines.
Across Johns Hopkins, Oracle, Morgan Lewis, MV Transportation, Cigniti Technologies, and T. Rowe Price, I've troubleshot Windows devices, Active Directory access, Microsoft Entra ID, Microsoft 365, application deployments, and enterprise hardware/software incidents. I use root-cause analysis, documentation, and knowledge transfer to reduce repeat tickets and improve resolution.
I've also built hands-on Active Directory, Azure/Entra ID Zero Trust, and privileged access management labs, using PowerShell and Microsoft Graph to audit identities and validate endpoint compliance.
