Michael Tam
@michaeltam
Desktop Support Engineer specializing in Windows/macOS, endpoint management, and executive support.
United StatesWhat I'm looking for
I am a Desktop Support Engineer with deep experience supporting Windows and macOS environments, administering endpoint management tools like SCCM, Intune, Jamf Pro, and managing incidents through ServiceNow. I've delivered white-glove support to executives and trading teams, driven large-scale hardware rollouts, and maintained high first-call resolution rates.
My background includes administering Microsoft 365 and Azure services, supporting VoIP and collaboration platforms, and collaborating with security teams to enforce data protection and compliance. I earned CompTIA CySA+, Linux+, and A+ certifications through NPower and bring hands-on experience with asset management, AV systems, and infrastructure deployments.
Experience
Work history, roles, and key accomplishments
Desktop Support Engineer
BTG Pactual
Jul 2024 - Jul 2025 (1 year)
Administered Windows and macOS endpoints, SCCM/Intune autopilot deployments, Microsoft 365 and Azure services, and supported Citrix DaaS and AV systems while enforcing security policies for a financial trading environment.
BLProvided Tier 2 support for Windows and Mac devices, supported C-level and trading teams, maintained a 90% first-call resolution rate, and helped deploy 4,200+ systems and conference rooms during an office migration.
IS Support Specialist
RadNet
May 2021 - Mar 2022 (10 months)
Provided onsite and remote desktop and network support across medical sites, performed system imaging and Cisco VoIP deployments, and conducted network assessments for switches, APs, and firewalls.
Field Service Engineer
AdvantageCare Physicians
Aug 2020 - May 2021 (9 months)
Deployed hardware and provided onsite desktop support for medical sites, resolved break/fix and printer issues via Remedy, and maintained asset hygiene using KACE and Active Directory.
Education
Degrees, certifications, and relevant coursework
NPower
Certificate, Cybersecurity
2018 - 2018
Completed a 26-week cybersecurity training program and earned CompTIA CySA+ and Linux+ certifications in August 2018.
NPower
Certificate, IT Fundamentals
2016 - 2016
Completed the Tech Fundamentals program and earned the CompTIA A+ certification in December 2016.
QCQueensborough Community College
Computer Engineering Technology
Studied Computer Engineering Technology (no degree completion date provided).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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