Joni Stonestreet

Led discovery sessions, requirements gathering, and solution design for the implementation of a Risk Billing Team within a custom Service Cloud application. Created user stories and acceptance criteria, and facilitated sprint demonstrations, UAT, and training.

Facilitated requirements gathering and business analysis across multiple Salesforce workstreams. Developed user stories, acceptance criteria, and solution documentation, and delivered sprint demonstrations and user training.

Led requirements gathering workshops and business process analysis with Financial Advisors and operations teams. Supported and enhanced Financial Services Cloud solutions, conducted security audits, and created reports and dashboards.

Served as liaison between stakeholders and development teams for enhancements to Independent Dispute Resolution processes. Gathered and documented requirements, performed testing, and validated production releases.

Provided Salesforce support and enhancements for Claims, Transaction Liability, and Transaction Advisory business units. Gathered requirements, created user stories in Azure DevOps, and configured prototype solutions.

Led end-to-end implementation and migration of eight client organizations to Salesforce solutions. Served as Engagement Manager overseeing discovery, configuration, testing, training, and deployment.

Delivered and migrated eleven client organizations to Salesforce platforms. Gathered requirements, configured custom objects, fields, flows, and security models, and supported data migration and testing.

Performed requirements gathering, user story and acceptance criteria creation, solution design, documentation, and testing for custom Salesforce applications. Collaborated with stakeholders in an Agile environment.

Led requirements gathering, design, implementation, testing, training, and support activities. Configured custom data structures, workflows, validation rules, page layouts, and security models.

Completed the Practitioner Certificate Program in Project Management.

Earned a Bachelor of Science in Business Administration.

Earned a Master's Degree in Business Administration.