At Freddie Mac, I assist the Product Owner with user stories and acceptance criteria, create test scripts, and help shape Salesforce enhancements. I also troubleshoot product questions and bring technical and business partners together to review solution options.
At Virtusa Corporate, I gathered requirements, identified gaps, and participated in application design discussions. I also supported client teams and reviewed builds against design standards.
At Blackboard, I worked on Salesforce architecture and design, including integrations, security, and custom development. I partnered with IT project managers and developers on business projects and ongoing CRM enhancements.
Earlier, I worked across Salesforce administration and business analysis at organizations including Euclid System Corporation, Consumer Financial Protection Bureau (CFPB), and CPQ Solutions INC. My experience includes Salesforce implementations, integrations, testing, and marketing campaigns using Pardot.
