Samantha Carroll

Led Salesforce and business application initiatives for public sector and enterprise clients, managing requirements discovery through post-deployment optimization across Jira/Confluence environments. Increased portfolio profitability and client retention by aligning delivery priorities across a $5.5M+ annual revenue portfolio and reduced post-deployment issues via documentation, root-cause trackin

Managed Salesforce configuration, documentation, and deployment reliability within Agile teams, translating business requirements into scalable automations for enterprise users. Reduced manual workload by up to 2 hours per week per user and improved data accuracy and usability through custom objects, automations, and targeted enhancements.

Administered Salesforce across varied client configurations and resolved complex support issues through disciplined case management and cross-functional collaboration. Improved onboarding and user adoption by refining help site content, migrating users to Salesforce Lightning Experience, and configuring point-and-click workflows and analytics—maintaining 96%+ CSAT.

Compiled and updated case files for hotline calls, client interactions, and follow-ups, coordinating with Social Services and Law Enforcement to ensure safety and legal compliance in relation to sensitive cases of unhouses individuals and/or domestic violence survivors.

Salesforce Administrator & Technical Support Agent for the now defunct Sling Media, creators of the SlingBox

Worked as an Administrator and Salesforce Support agent for Salesforce as part of their Premier Support services across a myriad of Salesforce customers and enterprises.

Earned a Regents Diploma from Indian River Central High School.