Open to opportunities

Joni Jerl Partosa

@jonijerlpartosa

Message

Customer service representative with strong communication and problem-solving skills.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to leverage my communication skills and passion for research while contributing to a collaborative team environment.

I am a dedicated and detail-oriented professional currently pursuing a Bachelor’s of Science in Biology at the University of The Philippines - Cebu. As a college scholar and DOST-SEI Merit Scholar, I have demonstrated a commitment to academic excellence while gaining practical experience in customer service and research.

My work as a Customer Service Representative at Qualfon, Inc. honed my ability to handle high volumes of customer inquiries, providing efficient troubleshooting support for various mobile services. I pride myself on my strong communication skills and my ability to resolve conflicts effectively, ensuring high levels of customer satisfaction. Additionally, my role as a Graduate Research Assistant has equipped me with valuable skills in data collection and analysis, further enhancing my problem-solving capabilities.

Experience

Work history, roles, and key accomplishments

Current

Graduate Research Assistant

Current

Negros Oriental

Aug 2023 - May 2024 (9 months)

Collected water samples and tested various environmental and chemical parameters in estuaries. Assisted in processing and preparing samples for detailed chemical laboratory analysis, ensuring accuracy and efficiency in research results.

Data Collection Environmental Testing Team Collaboration

Organizer

Invasion Ultimate Frisbee Tournament 2024

Aug 2023 - Jul 2024 (11 months)

Oversaw the planning and execution of a 2-day Ultimate Frisbee tournament, coordinating with committees and ensuring the event’s success with 12 participating teams.

Event Planning Leadership Team Coordination Communication Project Management

Customer Service Representative

Qualfon, Inc.

Jun 2021 - Jan 2022 (7 months)

Handled a high volume of customer calls for Walmart Family Mobile, Simple Mobile, and Total Wireless, providing troubleshooting support for phones and mobile networks. Demonstrated strong communication and problem-solving skills to ensure high customer satisfaction in a fast-paced environment.

Customer Service Troubleshooting Communication Problem Solving Conflict Resolution Time Management Microsoft Office

Education

Degrees, certifications, and relevant coursework

University of The Philippines - Cebu

Bachelor of Science, Biology

2020 -

Pursuing a Bachelor's of Science in Biology with a focus on environmental studies. Recognized as a College Scholar and awarded the DOST-SEI Merit Scholarship for the academic year 2020-2021.