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@princessdiantaan
Customer service representative skilled in resolving complex issues and improving satisfaction.
I am a dynamic call center representative with hands-on experience handling high call volumes and escalated issues. I consistently deliver professional, timely customer support while adhering to scripts and quality standards.
At Qualfon, I resolved complex customer problems, reduced average call handling time, and maintained composure under pressure. I also contributed to improved customer satisfaction through efficient inquiry resolution.
I have experience training others and sharing best practices to help teammates improve performance and service consistency. My approach balances empathy, clear communication, and process adherence.
I hold a Bachelor of Arts in Social Sciences from Negros Oriental State University and seek roles where I can continue delivering excellent customer experiences and grow into broader support or training responsibilities.
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Work history, roles, and key accomplishments
Qualfon
May 2024 - Oct 2025 (1 year 5 months)
Handled escalated inbound calls and high volumes, reducing average call handling time while resolving complex issues and improving customer satisfaction through professional, timely support.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Social Sciences
Completed coursework in Social Sciences as part of a Bachelor of Arts program, focusing on analytical and communication skills relevant to customer service.
Software and tools used professionally
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