Princess Dian Taan

I am a dynamic call center representative with hands-on experience handling high call volumes and escalated issues. I consistently deliver professional, timely customer support while adhering to scripts and quality standards.

At Qualfon, I resolved complex customer problems, reduced average call handling time, and maintained composure under pressure. I also contributed to improved customer satisfaction through efficient inquiry resolution.

I have experience training others and sharing best practices to help teammates improve performance and service consistency. My approach balances empathy, clear communication, and process adherence.

I hold a Bachelor of Arts in Social Sciences from Negros Oriental State University and seek roles where I can continue delivering excellent customer experiences and grow into broader support or training responsibilities.