Ramsy Castro
@ramsycastro
Customer service professional focused on client satisfaction and continuous improvement.
What I'm looking for
I am a dedicated customer service professional with over three years of experience supporting clients across call center and logistics environments. I prioritize client satisfaction, clear communication, and meeting company standards.
My work history includes roles as a Customer Service Representative at Task Everyday, a Logistics Dispatcher Service Representative, and a Customer Service Representative at Qualfon Cebu, where I honed problem-solving and customer-facing skills. I bring determination, open-mindedness, and skills developed through hands-on experience.
I value professional development and consistently practice standards that improve customer experiences and operational workflows. I aim to apply my experience to help teams deliver reliable service and maintain strong client relationships.
I am eager to contribute to an organization that values service excellence, teamwork, and opportunities for growth while I continue to expand my capabilities in customer support and operations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Qualfon Cebu
Provided customer service support handling inquiries and resolving client issues to maintain satisfaction over a 7-month tenure.
Customer Service Representative
Task Everyday
Delivered customer support and handled inquiries for 38 months, consistently meeting service standards and contributing to client satisfaction.
Logistics Dispatcher Representative
Logistics Dispatcher Service
Coordinated dispatch and logistics communications for 4 months, ensuring timely assignments and supporting operational workflows.
Education
Degrees, certifications, and relevant coursework
Center for Industrial Technology and Enterprise
Tertiary Certificate, Industrial Technology
Tertiary technical/vocational education focused on industrial technology and enterprise skills.
Talamban National High School
Senior High School Diploma, General Secondary Education
Completed senior high school at Talamban National High School.
Talamban National High School
Junior High School Completion, General Secondary Education
Completed junior high school at Talamban National High School.
Talamban Elementary School
Elementary School Completion, Primary Education
Completed elementary education at Talamban Elementary School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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