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Ramsy CastroRC
Open to opportunities

Ramsy Castro

@ramsycastro

Customer service professional focused on client satisfaction and continuous improvement.

Philippines
Message

What I'm looking for

I seek a customer-facing role where I can ensure client satisfaction, follow standards, grow professionally, and contribute to a collaborative team.

I am a dedicated customer service professional with over three years of experience supporting clients across call center and logistics environments. I prioritize client satisfaction, clear communication, and meeting company standards.

My work history includes roles as a Customer Service Representative at Task Everyday, a Logistics Dispatcher Service Representative, and a Customer Service Representative at Qualfon Cebu, where I honed problem-solving and customer-facing skills. I bring determination, open-mindedness, and skills developed through hands-on experience.

I value professional development and consistently practice standards that improve customer experiences and operational workflows. I aim to apply my experience to help teams deliver reliable service and maintain strong client relationships.

I am eager to contribute to an organization that values service excellence, teamwork, and opportunities for growth while I continue to expand my capabilities in customer support and operations.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

CE

Center for Industrial Technology and Enterprise

Tertiary Certificate, Industrial Technology

Tertiary technical/vocational education focused on industrial technology and enterprise skills.

TS

Talamban National High School

Senior High School Diploma, General Secondary Education

Completed senior high school at Talamban National High School.

TS

Talamban National High School

Junior High School Completion, General Secondary Education

Completed junior high school at Talamban National High School.

TS

Talamban Elementary School

Elementary School Completion, Primary Education

Completed elementary education at Talamban Elementary School.

Tech stack

Software and tools used professionally

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Ramsy Castro - Customer Service Representative - Qualfon Cebu | Himalayas