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Vitor Santiago Avelino Oliveira

@vitorsantiagoavelino

I deliver L2/L3 IT infrastructure support, resolving high-impact incidents across Microsoft, Azure, and endpoint environments.

Brazil

Message

I've supported IT infrastructure for CW-DaaS, DIBS, and MSX, maintaining service performance, security, and availability for clients including AMGEN and NTT DATA. I resolve high-impact incidents, monitor SLAs, manage escalations, and provide L2/L3 support.

I work across Microsoft 365, Windows, Azure, Active Directory, Teams, endpoint lifecycle management, onboarding and offboarding, audits, and technical documentation. At DIBS, I managed infrastructure support for 22 sites.

Experience

Work history, roles, and key accomplishments

Suporte Deskside

CW-DaaS

Dec 2024 - Jan 2026 (1 year 1 month)

Provided deskside support at PASQUALI, ensuring performance, security, and availability of IT services for AMGEN. Monitored SLAs, managed escalations, and resolved high-impact incidents.

Microsoft 365 Windows Azure Active Directory Teams SLA Management Incident Management Asset Management Audiovisual Equipment

Especialista de Infraestrutura

DIBS

Dec 2024 - Dec 2024 (0 months)

Ensured performance, security, and availability of IT infrastructure. Provided L2/L3 support for Microsoft 365, Windows, Azure, Active Directory, and Teams, and managed infrastructure for 22 units.

Microsoft 365 Windows Azure Active Directory Teams Infrastructure Management Technical Documentation

Analista de Infraestrutura e Projetos

MSX

Dec 2020 - Dec 2023 (3 years)

Provided support to various clients in hospital, financial, and import/export segments. Monitored SLAs, managed escalations, and delivered L2/L3 support for Microsoft 365, Windows, Azure, Active Directory, and Teams.

Microsoft 365 Windows Azure Active Directory Teams SLA Management Incident Management client support