I lead managed IT services through Fagundes Tecnologia, owning infrastructure, security, technical support, documentation, vendor coordination, and ongoing improvements for multiple clients.
I administer Windows Server, Active Directory, Microsoft 365, hybrid environments, corporate networks, VPNs, firewalls, virtualization, monitoring, patching, automation, backup, and recovery. My work supports projects and operations across 300+ devices, including network segmentation, migrations, hardening, and Tier 1 to Tier 3 support.
Previously, I was the sole IT infrastructure and support professional at PGR Transportes Internacionais, maintaining continuity for 60+ users across headquarters and five branch offices. I bring 12+ years of hands-on experience troubleshooting critical incidents and keeping business environments connected, secure, and operational.
