Open to opportunities

Jonathan RUIZ

@jonathanruiz

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Bilingual logistics specialist with 6+ years in dispatch coordination.

Honduras

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What I'm looking for

I am looking for a role that values bilingual communication and offers opportunities for growth in logistics and customer service.

I am a bilingual logistics and customer service professional with over six years of experience in dispatch coordination, shipment planning, and customer support across North America. My strong organizational skills and ability to communicate effectively in both English and Spanish have allowed me to excel in fast-paced environments. I am currently holding a valid U.S. visa and am available for travel to the United States as needed.

In my most recent role as a Dispatch Manager at NG Logistics, I managed cross-border vehicle shipments and coordinated schedules with carriers, auctions, and sellers. I created efficient route plans to minimize costs and ensured compliance with company standards. My experience as a Broker has further honed my skills in negotiating transport deals and managing documentation, allowing me to build strong relationships with freight partners and clients.

Experience

Work history, roles, and key accomplishments

Broker

Independent

Jan 2024 - Present (1 year 5 months)

Coordinated logistics and negotiated transport deals between shippers and carriers. Managed documentation, pricing, and follow-ups to ensure timely pickups and deliveries. Built and maintained relationships with freight partners and clients.

Logistics Coordination Negotiation Documentation Management Client Relationship Management Sales

Dispatch Manager

NG Logistics

Jan 2019 - Present (6 years 5 months)

Managed cross-border vehicle shipments and coordinated pickup/delivery schedules with carriers, auctions, and sellers. Created efficient route plans to reduce mileage and fuel costs, utilizing logistics software to enhance accuracy. Ensured timely payment processing and clear documentation aligned with company compliance standards.

Cross Border Shipments Route Planning Payment Processing Compliance SOP Development

Truck Dispatcher

Simplex Group

Jan 2017 - Present (8 years 5 months)

Oversaw dispatch operations for a fleet of trucks, monitoring availability, maintenance, and time-sensitive delivery. Acted as the main point of contact between drivers, clients, and mechanics, ensuring compliance with internal process flow. Improved driver performance and resolved delivery issues quickly.

Dispatch Operations Fleet Management Client Communication Compliance

Customer Service/Sales

Convergys

Jan 2014 - Present (11 years 5 months)

Delivered high-quality service in a fast-paced call center, resolving technical issues and maintaining customer satisfaction. Promoted to senior agent for consistently exceeding KPIs and upselling targets.