Sarah Cerros

I am a dedicated and detail-oriented professional with six years of experience in customer service, specializing in order management analysis. My proven ability to streamline processes and ensure customer satisfaction has allowed me to collaborate effectively with cross-functional teams. I am adept at problem-solving, maintaining client relationships, and meeting organizational goals.

In my role as an Order Management Analyst at TEGRA Global, I managed end-to-end order processing, ensuring accuracy and timely fulfillment for a diverse client base. I successfully streamlined order management processes, achieving a reduction in errors and enhancing customer satisfaction. My commitment to delivering exceptional customer support consistently resulted in a 95% satisfaction rate.

Previously, I worked as a Customer Service Representative at Allied Global, where I provided exceptional service by addressing inquiries and resolving complaints efficiently. I also served as an Industrial Safety Coordinator at SIMTEX International, conducting safety audits and delivering training sessions to foster a culture of safety awareness. My educational background in Industrial Engineering and Business Administration further complements my professional experience.