Open to opportunities

MIE Le

@miele

Message

Customer Success Manager driving SaaS adoption, retention, and expansion across APAC hospitality clients.

Thailand

Message

What I'm looking for

I seek a customer-success role in a collaborative SaaS or hospitality-tech company where I can lead onboarding, drive adoption, reduce churn, and grow enterprise accounts.

I am a Customer Success Manager with 5+ years' experience in SaaS and hospitality technology, focused on post-sales onboarding, enterprise account management, and customer lifecycle strategies across APAC.

I have managed 100+ enterprise accounts, achieving a 95% retention rate through data-driven health checks, QBRs, and close collaboration with product and engineering to improve platform usability and capture expansion opportunities.

I am bilingual (English/Vietnamese), experienced training cross-regional clients and partners, and seek roles where I can drive product adoption, reduce churn, and deliver measurable ROI for B2B customers.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

FutureLog Asia Pacific Ltd.

Sep 2022 - Present (3 years 1 month)

Owns post-sales relationships with hotel procurement customers, managing 100+ enterprise accounts to achieve a 95% retention rate and driving product adoption through onboarding, QBRs, and health checks.

Customer Onboarding Account Management QBRs Customer Health Monitoring Cross Functional Collaboration

Client Solution Specialist

Accenture

Aug 2021 - Sep 2022 (1 year 1 month)

Served as main contact for SMB advertisers, optimizing campaigns to improve ROAS and client engagement while coordinating escalations with product and technical teams to maintain high CSAT.

Campaign Optimization client support ROAS Escalation Management CSAT Cross Functional Collaboration Advertising Platforms

Hotel General Manager

Vin Group

Jun 2018 - Jan 2019 (7 months)

Oversaw full hotel operations and led service optimization and cross-department training to improve operational performance during training tenure.

Hotel Operations Staff Training Operational Management Performance Improvement

Owner Representative

Sun Group

Sep 2016 - Jun 2018 (1 year 9 months)

Managed stakeholder communications and ensured alignment of project performance with Sun Group's business objectives for JW Marriott Phu Quoc Emerald Bay.

Stakeholder Management Performance Alignment Project Coordination Communication Hospitality Project Management

Assistant Director of F&B

Hotel Majestic Saigon

Jan 2016 - Sep 2016 (8 months)

Supported leadership of food and beverage operations, improving service delivery and coordinating department activities to meet guest satisfaction goals.

Food & Beverage Management Service Delivery Operational Excellence Training