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Josh MandellJM
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Josh Mandell

@joshmandell

Operations and customer success at Sana Labs AI, where I redesigned onboarding and training from three months to two weeks.

Thailand
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At Sana Labs AI (Workday), I grew and managed the broader division from 2 to approximately 50 people across two products at peak. I created a team training library, onboarding process, and development framework, and redesigned training to reduce the expected period from approximately three months to two weeks.

Before moving into management, I supported enterprise customers with implementation, data migration, training, and product guidance. I also coordinated development of an internal workflow tool estimated to save $50K annually; in earlier project roles, I coordinated product deliverables and managed projects from requirements and design through delivery and installation.

Experience

Work history, roles, and key accomplishments

SW

Operational Manager & Customer Success Support

Sana Labs AI (Workday)

Jan 2022 - Jan 2026 (4 years)

Progressed to management in 18 months, overseeing 4 project coordinator teams across customer and tech support. Grew the division from 2 to approximately 50 people and redesigned training to reduce onboarding from 3 months to 2 weeks.

TA

Project Manager

The Green Republic Agency

Jan 2022 - Jan 2023 (1 year)

Coordinated Web Designers, Smart Contract Developers, and production personnel to keep deliverables aligned with project requirements and deadlines. Reviewed and tested product deliverables before release.

TU

Project Manager & Design Consultant

Tecna UK

Jan 2016 - Jan 2018 (2 years)

Managed multiple projects simultaneously from initial requirements and design through quotation, production, delivery, and installation. Managed project budgets and commercial requirements, with short-term projects exceeding $100K in value.

Education

Degrees, certifications, and relevant coursework

FC

Farnborough Sixth Form College

A-Levels, Information Computer Technology, Mathematics, Music Technology

Completed A-Levels in Information Computer Technology, Mathematics, and Music Technology.

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