Open to opportunities

Jonathan Kasweka

@jonathankasweka

Message

Bilingual client-focused professional transitioning into Sales Development Representative.

Canada

Message

What I'm looking for

I seek a fast-paced sales role (SDR/BDR) where I can leverage bilingual communication, CRM expertise, and consultative outreach to grow pipeline and advance into customer-facing sales or account roles.

I am a bilingual (English/French) customer-focused professional with experience building strong relationships, managing high-value accounts, and driving customer retention through proactive outreach and consultative selling.

At Cision I managed client portfolios, used Salesforce and ChurnZero to track interactions and optimize engagement, and partnered with sales to identify expansion opportunities while coaching team members.

Previously, I drove segment growth through high-volume prospecting and cold outreach, supported major clients like Tim Hortons and Subway, and consistently delivered process improvements and measurable business impact.

Experience

Work history, roles, and key accomplishments

Current

Team Lead, Client Success

Current

Cision

May 2023 - Present (2 years 9 months)

Managed a portfolio of clients to ensure high engagement and retention, collaborated with sales to identify expansion opportunities, and coached team members to improve performance.

Client Success Salesforce ChurnZero Stakeholder Management Coaching Cross Functional Collaboration Account Expansion

Senior Bilingual Client Experience Rep

TC Transcontinental

Nov 2021 - Apr 2023 (1 year 5 months)

Managed key client accounts (including Tim Hortons and Subway), served as primary contact for high-value clients, and partnered with internal teams to enhance service delivery and customer satisfaction.

Account Management Bilingual Support Cross Functional Collaboration Customer Retention English French

Senior Bilingual Customer Service Rep

Bill Gosling Outsourcing

Dec 2019 - Nov 2021 (1 year 11 months)

Drove new business acquisition and increased segment growth by 19% through consultative selling and high-volume prospecting, while optimizing client HR and payroll processes with operations teams.

Prospecting Cold Outreach Consultative Selling CRM Process Improvement