Open to opportunities

Delik Niyonkuru

@delikniyonkuru

Bilingual customer success professional driving retention and satisfaction through empathetic, results-driven client support.

Canada

Message

What I'm looking for

I seek customer-focused roles where I can drive retention and satisfaction, work cross-functionally, and grow into leadership while delivering measurable outcomes.

I am a bilingual (EN/FR) Customer Success Representative with over five years of experience in sales, support, and client success, known for building trust and creating positive outcomes for clients and teams.

At Foundever I maintained an average CSAT of ~85%+, achieved a First-Contact-Resolution rate of ~70–75%, and supported renewal and expansion efforts that contributed to roughly 90% renewal rates while meeting AHT, ASA & SLA targets.

Previously, I provided resident support in long-term care and exceeded sales targets as a B2B sales representative, generating about $1.2M annually and maintaining ~95% client retention, demonstrating strong relationship-building, problem-solving, and operational discipline.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Representative

Current

Foundever

May 2021 - Present (5 years 1 month)

Bilingual (EN/FR) Customer Success Representative managing assigned accounts with an average CSAT of ~85%, FCR of 70–75%, and supporting renewals that drove ~90% renewal rates.

& Customer Success CSAT Renewal Management AHT ASA Optimization Client Relationship Management

Customer Support Associate

CHSLD Manoir Lafontaine

Oct 2019 - May 2021 (1 year 7 months)

Provided daily non-clinical support to 20–30 residents per shift, resolving ~20–40 resident requests per shift and maintaining resident/family satisfaction of ~78–88%.

Customer Satisfaction Conflict Resolution Communication Data Entry Reporting Time Management