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Jolly Adigho

@jollyadigho

I resolve customer issues, process claims, and drive sales through active listening.

Zimbabwe
Message

What I'm looking for

I'm looking for a dynamic, goal-driven customer service or sales role where I can resolve customer issues, build trust through active listening, and contribute through upselling, cross-selling, and process improvement.

At AXA Assistance Canada, I guide customers through claim submissions, verify documentation, and coordinate with hospitals, repair centers, tow services, and travel assistance providers to deliver timely support in urgent situations.

I've also supported parents, students, and visitors at Atlantic Hall School by resolving service concerns, tracking admissions enquiries, and liaising with academic, accounts, and administrative teams. Earlier at Ever-links Communication Services, I negotiated service terms, developed proposals and quotations, and consistently met sales quotas.

I bring four years of inbound and outbound call-handling experience, active listening, objection resolution, customer persuasion, upselling, and cross-selling to dynamic, goal-driven customer service environments.

Experience

Work history, roles, and key accomplishments

AC

Customer Support Officer

AXA Assistance Canada

Apr 2024 - Apr 2026 (2 years)

Guided customers through claim submissions, reviewed documentation, and coordinated with external partners to deliver reliable solutions. Maintained detailed records in CRM for seamless tracking.

AS

Customer Service Agent

Atlantic Hall School

Feb 2023 - Mar 2024 (1 year 1 month)

Addressed complaints from parents, students, and visitors regarding school services. Assisted prospective parents with admissions and served as liaison between parents and internal departments.

Education

Degrees, certifications, and relevant coursework

DU

Delta State University

Bachelor of Science, Mass Communication

Pursued a Bachelor of Science in Mass Communication, graduating in 2025.

Tech stack

Software and tools used professionally

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