Jolly Adigho
@jollyadigho
I resolve customer issues, process claims, and drive sales through active listening.
What I'm looking for
At AXA Assistance Canada, I guide customers through claim submissions, verify documentation, and coordinate with hospitals, repair centers, tow services, and travel assistance providers to deliver timely support in urgent situations.
I've also supported parents, students, and visitors at Atlantic Hall School by resolving service concerns, tracking admissions enquiries, and liaising with academic, accounts, and administrative teams. Earlier at Ever-links Communication Services, I negotiated service terms, developed proposals and quotations, and consistently met sales quotas.
I bring four years of inbound and outbound call-handling experience, active listening, objection resolution, customer persuasion, upselling, and cross-selling to dynamic, goal-driven customer service environments.
Experience
Work history, roles, and key accomplishments
Customer Support Officer
AXA Assistance Canada
Apr 2024 - Apr 2026 (2 years)
Guided customers through claim submissions, reviewed documentation, and coordinated with external partners to deliver reliable solutions. Maintained detailed records in CRM for seamless tracking.
Customer Service Agent
Atlantic Hall School
Feb 2023 - Mar 2024 (1 year 1 month)
Addressed complaints from parents, students, and visitors regarding school services. Assisted prospective parents with admissions and served as liaison between parents and internal departments.
Sales Representative
Ever-links Communication Services
Feb 2021 - Dec 2022 (1 year 10 months)
Handled negotiations with clients regarding service terms and pricing. Consistently met sales quotas and developed proposals and presentations to decision-makers.
Education
Degrees, certifications, and relevant coursework
Delta State University
Bachelor of Science, Mass Communication
Pursued a Bachelor of Science in Mass Communication, graduating in 2025.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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