Joleen Rankin
@joleenrankin
Empathetic client-success professional with healthcare background and strong administrative and communication skills.
What I'm looking for
I am an empathetic, detail-oriented client success and healthcare professional with experience in patient coordination, administrative support, and confidential record management. I have supported clinical teams, managed appointments, resolved client concerns, and maintained accurate electronic documentation while adhering to HIPAA/data privacy standards.
With experience as a staff nurse, psychologist assistant, and school counselor, I bring strong communication, problem-solving, and remote collaboration skills using Microsoft Office, Google Workspace, Slack, CRM systems, and virtual meeting tools. I am seeking a Client Success Representative role where I can apply my interpersonal strengths and technical skills to improve client satisfaction and retention.
Experience
Work history, roles, and key accomplishments
Staff Nurse
Blue Glove Clinic
Jan 2025 - Present (1 year 2 months)
Communicated with patients about appointments, follow-ups, and care instructions while maintaining accurate electronic patient records and supporting clinical workflow coordination to improve service delivery.
Psychologist Assistant
Neuro Psychiatric Hospital
Jan 2019 - Dec 2022 (3 years 11 months)
Responded to patient inquiries, scheduled therapy sessions, and maintained confidential patient records while assisting in resolving patient concerns to ensure smooth clinical processes.
School Counselor
Ash Deacon Brown Secondary School
Jan 2018 - Dec 2019 (1 year 11 months)
Provided guidance and support to students, parents, and staff, managed appointment scheduling and documentation for counseling sessions, and addressed academic and personal concerns with practical solutions.
Education
Degrees, certifications, and relevant coursework
Miva Open University
Bachelor of Nursing Science, Nursing
Pursuing a Bachelor of Nursing Science degree; coursework focused on nursing theory and clinical practice.
Akwa Ibom State College of Nursing Sciences, Eket Campus
Diploma in General Nursing, Nursing
2022 - 2025
Completed a Diploma in General Nursing with clinical training and patient-care experience from 2022 to 2025.
University of Port Harcourt
Bachelor of Science, Psychology, Guidance and Counseling
2015 - 2018
Earned a Bachelor of Science in Psychology, Guidance and Counseling with coursework and practical experience in student support and counseling.
Availability
Location
Authorized to work in
Job categories
Skills
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