Open to opportunities

Joleen Rankin

@joleenrankin

Message

Empathetic client-success professional with healthcare background and strong administrative and communication skills.

Nigeria

Message

What I'm looking for

I seek a client-facing role in a collaborative, service-oriented organization where I can use healthcare experience, strong communication, and admin skills to improve client satisfaction and retention.

I am an empathetic, detail-oriented client success and healthcare professional with experience in patient coordination, administrative support, and confidential record management. I have supported clinical teams, managed appointments, resolved client concerns, and maintained accurate electronic documentation while adhering to HIPAA/data privacy standards.

With experience as a staff nurse, psychologist assistant, and school counselor, I bring strong communication, problem-solving, and remote collaboration skills using Microsoft Office, Google Workspace, Slack, CRM systems, and virtual meeting tools. I am seeking a Client Success Representative role where I can apply my interpersonal strengths and technical skills to improve client satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Current

Staff Nurse

Current

Blue Glove Clinic

Jan 2025 - Present (1 year 2 months)

Communicated with patients about appointments, follow-ups, and care instructions while maintaining accurate electronic patient records and supporting clinical workflow coordination to improve service delivery.

Communicates With Patients Documentation Administrative Support Multitasking

Psychologist Assistant

Neuro Psychiatric Hospital

Jan 2019 - Dec 2022 (3 years 11 months)

Responded to patient inquiries, scheduled therapy sessions, and maintained confidential patient records while assisting in resolving patient concerns to ensure smooth clinical processes.

Patient Scheduling Confidentiality Patient Support Documentation Conflict Resolution Clinical Coordination Communication

School Counselor

Ash Deacon Brown Secondary School

Jan 2018 - Dec 2019 (1 year 11 months)

Provided guidance and support to students, parents, and staff, managed appointment scheduling and documentation for counseling sessions, and addressed academic and personal concerns with practical solutions.

Counseling Appointments Documentation Problem Solving Time Management Guidance