chinaza favour
@chinazafavour
Empathetic customer service specialist delivering fast, de-escalated support across phone, email, and live chat.
NigeriaWhat I'm looking for
I’m an empathetic, results-driven Customer Service specialist with hands-on experience in healthcare administration, client support, and high-stakes service environments. I balance efficiency and empathy to build trust, loyalty, and long-term client confidence.
At Akulue Memorial Hospital, I managed 20+ daily patient inquiries and appointments across front-desk, phone, and walk-in channels—resolving issues professionally while reducing complaint escalations and improving satisfaction. I also handled real-time queue management, coordinated appointments, and maintained accurate records with 100% compliance.
Since 2023, I’ve built my remote customer support capability through targeted certifications and virtual simulations for Bloomberg, BNY Mellon, and Datacom. I apply de-escalation, service recovery, ticket management, and clear documentation while collaborating smoothly with tools like Google Workspace, Zoom, and Slack.
Experience
Work history, roles, and key accomplishments
Freelance Customer Support
Self-Employed
Dec 2023 - Present (2 years 6 months)
Provided remote customer support and informal administrative/scheduling assistance while building service capabilities through client service simulations for high-stakes environments. Practiced de-escalation, service recovery, and complaint handling using remote collaboration tools including Google Workspace, Zoom, and Slack.
Customer Service Intern
Akulue Memorial Hospital
May 2023 - Nov 2023 (6 months)
Managed 20+ daily patient inquiries and appointments across front-desk, phone, and walk-in channels, resolving issues with professionalism and care. Improved service flow by coordinating queues and appointments, maintained accurate patient records, and achieved 100% compliance throughout tenure.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Science, Microbiology
2020 - 2024
Earned a B.S. in Microbiology from the University of Nigeria, Nsukka from 2020 to 2024.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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