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Princess Jennifer Okoye

@princessjenniferokoy

Patient Care Coordinator at CONSCIENTIA HEALTH, supporting patient appointments, virtual consultations, and DrChrono records.

At CONSCIENTIA HEALTH, I schedule patient appointments, follow-ups, and virtual consultations, and respond to patient inquiries through email, phone, and OnPatient. I also help patients use the OnPatient portal and manage digital consent forms.

I update electronic medical records in DrChrono and coordinate with healthcare providers to support timely care. Previously, I supported clients at SAGIENT LIMITED and handled customer accounts at RENTEN IDEA LIMITED.

Experience

Work history, roles, and key accomplishments

RL

Sales Manager

Renten Idea Limited

Dec 2019 - Dec 2024 (5 years)

Coordinated with customer service teams to resolve client concerns. Handled customer accounts and maintained communication standards.

Customer Relationship Management Account Management Communication Skills

CH

Patient Care Coordinator

Conscientia Health

Jun 2025 - Present (1 year 3 months)

Scheduled and managed patient appointments, follow-ups, and virtual consultations. Served as the first point of contact for patients, addressing inquiries via email, phone, and OnPatient, while maintaining accurate EMRs using DrChrono.

DrChrono OnPatient HIPAA Electronic Medical Records Patient Scheduling Customer Service

SL

Sales and Operations Executive

Sagient Limited

Jan 2025 - Present (1 year 8 months)

Delivered support to global clients, ensuring satisfaction and retention. Responded to customer inquiries and collaborated with operations for seamless service delivery.

Customer Support Customer Retention Operations Coordination

NC

Office Assistant

Nigerian Labour Congress

Oct 2018 - Present (7 years 11 months)

Assisted visitors, handled inquiries, and supported administrative tasks.

Administrative Support Customer Service

Education

Degrees, certifications, and relevant coursework

GO

Google

Google Cybersecurity Certificate, Cybersecurity

2025 - 2025

Completed the Google Cybersecurity Certificate in 2025.

MI

Microsoft

Power BI Data ETL, Data ETL

2024 - 2024

Completed the Power BI Data ETL certification in 2024.

JO

Jobberman

Jobberman Soft Skill Training, Soft Skills

2021 - 2021

Completed the Jobberman Soft Skill Training in 2021.

NU

Nnamdi Azikiwe University

Bachelor of Arts, English Language and Literature

2016 - 2019

Bachelor of Arts in English Language and Literature from Nnamdi Azikiwe University, Awka, from 2016 to 2019.

FU

Federal College of Education (Technical), Umunze

Nigerian Certificate in Education, English Education

2012 - 2015

Nigerian Certificate in Education in English Education from Federal College of Education (Technical), Umunze, from 2012 to 2015.

Tech stack

Software and tools used professionally

Microsoft Teams

Google Workspace

Zoom

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Salary expectations

40k+ USD

Social media

Job categories

Patient Care Coordinator Customer Service Customer Support Specialist Sales Operations Executive Sales Manager

Skills

Patient Care Coordination Appointment Scheduling Electronic Medical Records Customer Service Customer Relationship Management Technical Support Troubleshooting Conflict Resolution HIPAA compliance Patient Onboarding Informed Consent Forms Microsoft Teams Outlook Zoom OnPatient

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