Open to opportunities

Jojie Hamada

@jojiehamada

Message

Detail-oriented customer service representative with strong communication skills.

Philippines

Message

What I'm looking for

I seek a role that enhances my skills and contributes to organizational goals.

I am a dedicated customer service representative with a solid background in managing accounts, payments, and refunds. My experience includes preparing monitoring reports related to payment transactions and overseeing the day-to-day operations of funds. I excel in maintaining high customer satisfaction rates, achieving a 95% CSAT survey score through responsive and helpful interactions.

With a Bachelor of Science in Information Technology, I possess strong technical skills, particularly in MS Word, MS Excel, and various spreadsheet software. I am a service-oriented individual who thrives on working independently and is eager to learn and adapt to new challenges. My strong attention to detail and excellent communication skills enable me to effectively follow up with clients and third parties, ensuring smooth operations and positive outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Foundever

Oct 2023 - Present (1 year 8 months)

Maintained a 95% CSAT survey score and higher customer satisfaction rate through responsive and helpful interactions. Handled cross-border customer service inquiries.

Customer Service Customer Satisfaction Communication Problem Solving

Customer Service Representative

Sutherland

Jan 2022 - Present (3 years 5 months)

Expertly handled accounts, payments, and refunds. Prepared monitoring reports related to payment transactions and funding.

Account Management Payment Processing Report Preparation Customer Service

Diser & Bagger

Savemore

Jan 2021 - Present (4 years 5 months)

Performed duties as a Diser & Bagger, ensuring efficient and accurate handling of customer orders. Maintained a high level of attention to detail in all tasks.

Customer Service Attention To Detail Teamwork Communication

Service Crew

F.Tanedo St

Jan 2016 - Present (9 years 5 months)

Provided service as a Crew member, demonstrating strong customer service skills. Assisted with day-to-day operations and followed up with third parties.

Customer Service Operations Communication Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

Tarlac State University

Bachelor of Science, Information Technology

Studied Information Technology with a major in Technician Service Management. Gained foundational knowledge and practical skills relevant to IT service and support.

Tarlac National High School

High School Diploma, General Studies

Completed secondary education, building a strong academic foundation. Developed essential skills for further studies and professional development.

New Christian Academy

Elementary School Certificate, General Studies

Completed primary education, acquiring fundamental knowledge and skills. Developed basic literacy and numeracy, preparing for higher levels of education.