Open to opportunities

Jenny Cemine

@jennycemine

Message

Dedicated customer service representative with strong communication skills.

Philippines

Message

What I'm looking for

I am looking for a role that values strong communication and customer service, with opportunities for growth.

I am a dedicated and detail-oriented individual with over 1 year and 5 months of experience in customer service, specializing in retail and travel & logistics accounts. My background has equipped me with the skills necessary to excel in administrative tasks, email management, and data entry. I pride myself on being a strong communicator, capable of providing high-quality service and ensuring customer satisfaction, even in remote work settings.

Throughout my career, I have worked with various companies, including CPOA Global Inc. and Foundever, where I assisted customers with inquiries, processed orders, and managed logistics. My ability to coordinate timely shuttle pickups and deliveries, resolve technical account issues, and maintain a high customer satisfaction rating has been instrumental in my success. I am driven to apply my skills in a role that allows me to deliver exceptional service and contribute to achieving organizational goals.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

CPOA Global Inc.

Nov 2024 - Feb 2025 (3 months)

Assisted customers with parking reservations and shuttle dispatching, coordinating timely pickups and drop-offs. Provided information on parking pricing, availability, and reservation policies. Handled customer concerns related to delays, cancellations, and rebooking requests, communicating with drivers and managers for approvals.

Customer Service Scheduling Dispatch Coordination Communication Problem Solving CRM Management

Customer Service Representative

Foundever

Mar 2024 - Nov 2024 (8 months)

Provided customer support by assisting with product inquiries and purchases, processing orders, payments, refunds, and reshipments. Managed tracking orders by monitoring shipments and coordinating with couriers like UPS and FedEx to ensure timely deliveries. Resolved technical account issues and assisted customers via phone and email to enhance satisfaction.

Customer Service Order Processing Payment Processing Product Knowledge Technical Support CRM Management

Customer Service Representative

Foundever

Oct 2023 - Mar 2024 (5 months)

Managed customer inquiries, processed orders, generated invoices, and handled payment transactions. Provided exceptional customer support by addressing product-related questions and concerns. Scheduled service appointments, coordinated propane deliveries, and assisted with billing inquiries to maintain high customer satisfaction.

Customer Service Order Processing Payment Processing Product Knowledge Scheduling Billing CRM Management

Education

Degrees, certifications, and relevant coursework

Bestlink College of the Philippines

Bachelor of Science, Criminology

Studied the principles and practices of criminology, including criminal behavior, law enforcement, and the justice system. Gained knowledge in forensic science, penology, and victimology.