Open to opportunities

Shana Ralph

@shanaralph

Customer service professional with call center experience and strong multitasking, communication, and cash-handling skills.

Philippines

Message

What I'm looking for

I seek a customer-facing role in a supportive team where I can apply my call center and cash-handling experience, grow professionally, and contribute to service excellence.

I am a dedicated customer service professional with hands-on experience as a Team Member at Tim Hortons and as a Customer Service Representative at Teleperformance Philippines. I bring proven multitasking abilities, clear communication, and reliable service delivery to fast-paced customer-facing roles.

I quickly learn new concepts and handle stress well, with specific experience in currency and credit transactions, call center operations, and basic computer applications including the Microsoft Office suite. My background demonstrates consistent professionalism and a focus on maintaining productive relationships with coworkers and management.

I am committed to applying my customer-focused mindset, operational reliability, and technical proficiency to contribute to team performance and drive business results in a challenging, rewarding position.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance Philippines

Aug 2021 - Feb 2025 (3 years 6 months)

Managed inbound customer interactions, resolved issues professionally, and maintained service levels across channels during a multi-year tenure in a high-volume contact center.

Customer Support Microsoft Office Problem Solving Communication Fast Learner

Team Member

Tim Hortons

Nov 2017 - Jan 2020 (2 years 2 months)

Provided front-line customer service and handled cash and credit transactions accurately while maintaining store standards and multitasking during peak periods.

Customer Service POS Operation Food Service Multitasking Communication