At Marathon Petroleum, I partnered with Marketing and Customer Engagement leaders to turn customer lifecycle requirements into Salesforce enhancements. I deployed Flow automation that eliminated manual steps and improved consistency across customer engagement workflows.
At EXTENSIV, I reduced Salesforce storage utilization from 145% to 84%, generating $100K+ in annual savings through data retention policies, automated cleanup, and governance controls. I also built an automated TaskRay onboarding solution that replaced manual project creation with dynamic task assignments.
At STORAGECRAFT TECHNOLOGY, I led an enterprise migration from Microsoft Dynamics CRM to Salesforce and established governance for change management and deployments. I'm a Salesforce Certified Administrator with experience across business systems administration, consulting, integrations, and process improvement.

