Lucus Olson

Owned and administered Salesforce (Sales, Service, Experience Clouds) and integrated platforms across the organization, implementing Altify, Docusign CLM, Clari, Gainsight and Vendavo CPQ. Drove go-to-market changes that grew opportunity creation 20% and accelerated time-to-close 15%, serving as solo admin for 263 users.

Developed dashboards and reports to support data-driven decisions across Sales and Operations and maintained core Salesforce administration duties. Improved data accuracy and reporting efficiency through optimized ETL processes and stakeholder collaboration.

Provided Salesforce administration including user management, reports, dashboards, workflow automation and custom objects to support sales processes. Maintained data integrity through regular audits and delivered CRM enhancements to improve adoption.

Served as SME for Salesforce, Conga Contracts/Composer and PureCloud and developed business architecture, requirements, use cases and workflow documentation. Implemented a Conga-based Contract Lifecycle Management system that improved Legal Operations efficiency by 75%.

Provided Tier 1 support for the Marketo platform with focus on Marketo/Salesforce integration, APIs and revenue cycle analytics; passed Marketo Certified Expert after three months. Helped raise assigned Success Team KPIs above 95% for a six-month span.

Provided Tier 1 and 2 support for P2 products (Excalibur and add-ons) in on-premise and cloud environments, documenting cases in Salesforce and maintaining high case throughput. Developed and delivered training and achieved greater than 90% CSAT.

Completed a Bachelor of Science in Business Administration at Colorado Christian University, focusing on foundational business principles and management.