Open to opportunities

Johnson oluwafunmilayo

@johnsonoluwafunmilay

Message

I am a detail-oriented customer support specialist delivering high-satisfaction resolutions and process improvements.

Nigeria

Message

What I'm looking for

I seek a collaborative, fast-paced customer support role where I can resolve complex issues, improve processes, and grow into senior or product-facing support roles.

I am a detail-oriented customer support specialist with hands-on experience resolving high volumes of customer inquiries and maintaining strong satisfaction metrics.

At ABC Tech Solutions I handled 50+ daily inquiries across chat, email, and phone, achieving a 98% satisfaction rate while troubleshooting complex app and account issues.

I collaborated closely with engineering, documented interactions in Zendesk with 100% compliance, tested new platform features, and recommended process improvements that reduced repeat issues by 15% and sped resolution of billing escalations by 30%.

I hold an HND in Insurance and bring strong communication, problem-solving, and interpersonal skills; I am adaptable, team-oriented, and ready to contribute positive energy to a fast-paced customer support environment.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

ABC Tech Solutions

Mar 2020 - Dec 2023 (3 years 9 months)

Resolved 50+ daily customer inquiries across chat, email, and phone, achieving a 98% satisfaction rate and reducing billing resolution time by 30% through escalations and engineering collaboration. Documented all interactions in Zendesk and recommended process improvements that cut repeat issues by 15%.