Johnson Iwunze
@johnsoniwunze
Customer support specialist at Zenith Bank PLC, resolving customer concerns across banking transactions and hotel service issues.
NigeriaWhat I'm looking for
At Zenith Bank PLC, I serve customers at the banking counter, process routine transactions, and guide people through banking procedures. I handle routine concerns and escalate more complex matters when needed.
At Protea Hotel by Marriott, I supported guests with billing, room readiness, housekeeping, food quality, Wi-Fi, and other service concerns. I handled approximately 15–20 complaints and service concerns daily, coordinating with internal teams and following through until resolution.
During night shifts at Protea Hotel by Marriott, I acted as head of duty and coordinated colleagues to address escalated concerns. I also trained new staff on customer service expectations and day-to-day procedures.
At Full Moon Hotel, I responded to guest requests, supported service recovery, and handled cash and credit transactions. I'm now looking to bring my customer support experience into a remote customer support or customer experience role.
Experience
Work history, roles, and key accomplishments
Bank Teller
Zenith Bank PLC
Nov 2025 - Present (1 year)
Serve customers directly at the banking counter, processing cash withdrawals, deposits, and other routine transactions accurately and efficiently. Handle customer concerns professionally, resolving routine issues and escalating complex matters appropriately.
Guest Service Expert / Customer Service Specialist
Jul 2017 - Jun 2025 (7 years 11 months)
Provided frontline customer support in a 90-room international hotel, handling approximately 15–20 complaints and service concerns daily. Investigated and resolved customer issues involving billing, room readiness, housekeeping, food quality, Wi-Fi, and other service-related concerns.
Guest Service Specialist
Full Moon Hotel
Feb 2016 - Jun 2017 (1 year 4 months)
Provided frontline customer service, responding to customer requests and ensuring timely and professional service delivery. Handled customer concerns and service issues while working with colleagues to identify practical solutions.
Education
Degrees, certifications, and relevant coursework
Imo State University
Bachelor of Science (Hons.), Geography and Environmental Management
B.Sc. (Hons.) in Geography and Environmental Management from Imo State University, Owerri, Nigeria, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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