Open to opportunities

Emmanuel Awolaja

@emmanuelawolaja

Call Analyst in digital banking, combining call-data analysis and customer service to resolve disputes and improve efficiency.

Nigeria

Message

What I'm looking for

I’m looking for a dynamic organization where I can apply call analysis, customer service, and problem-solving to resolve customer disputes, improve service efficiency, and grow into a more responsible role.

I’m a dedicated, customer-focused Call Analyst with experience in financial services through handling Kuda digital banking inquiries and transaction issues. I analyze customer accounts and call data, document cases, and escalate complex disputes to drive timely resolutions and higher service efficiency.

Alongside my banking work, I’ve supervised front-desk operations at Boa Hotel—overseeing staff scheduling, guest check-in/check-out, complaint handling, and training new team members. I bring strong communication, problem-solving, and team coordination to every interaction.

Experience

Work history, roles, and key accomplishments

Hotel Supervisor

Boa Hotel

Jan 2023 - Jan 2024 (1 year)

Oversaw front-desk operations, managed staff scheduling, and resolved guest complaints to ensure smooth day-to-day service. Trained and mentored new staff on hotel procedures and customer service standards.

Front Desk Operations Staff Scheduling Guest Service Check In Check Out Management Complaint Resolution Team Leadership Mentoring Conflict Resolution