Looking for a job

Nwanze Iwunze

@nwanzeiwunze

I resolve high-volume customer issues and recover service experiences across hospitality and remote support environments.

Nigeria

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What I'm looking for

I'm looking to bring my transferable customer support skills into a remote customer support or customer experience role, where I can resolve customer concerns, coordinate effective solutions, and deliver strong service recovery.

At Protea Hotel by Marriott Owerri Select, I handled 15–20 customer complaints and service concerns daily across a 90-room international hotel.

I investigate issues involving billing, room readiness, food quality, Wi-Fi, air conditioning, and housekeeping, coordinating with kitchen, maintenance, and other teams until customers receive a resolution. During night shifts, I acted as head of duty, managing escalations and keeping service handovers clear.

I take ownership of difficult recovery situations with empathy and professionalism. In one high-pressure food-quality complaint, I coordinated a complete remake, followed up personally, and received positive feedback through Marriott's guest satisfaction system.

Across Protea Hotel by Marriott and Full Moon Hotel, I've supported frontline service, trained new staff, maintained customer records, and worked calmly through competing priorities. I'm now looking to bring my customer support and customer experience skills to a remote role.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Protea Hotel by Marriott Owerri Select

Jul 2017 - Jun 2025 (7 years 11 months)

Provided frontline customer support in a 90-room international hotel, handling 15-20 customer complaints daily and resolving service issues. Coordinated with internal teams and escalated complex matters to ensure customer satisfaction.