At Fidelity Bank Plc, I responded to customer enquiries about banking products, services, and procedures. I guided customers through account opening and helped them use digital banking and self-service options.
I also assisted with complaints, ATM card requests, and banking transactions, escalating unresolved issues to the appropriate department while maintaining customer confidentiality.
At Focus Holiday Inn Hotels & Apartments, I supervised daily front office operations and handled guest enquiries, complaints, and special requests. I coordinated reservations with housekeeping and supported staff scheduling.
I maintained guest records, processed payments, and prepared daily reports. I hold an HND in Estate Management and completed training in virtual assistance, customer service, and banking operations.
