At XP-Plus Solutions Inc., I manage global backorder queues and coordinate replacement orders. I work with Global Planning to check inventory availability, confirm ETAs, and validate stock allocation timelines.
I track constrained, End-of-Life, obsolete, and no-ETA SKUs, and escalate backorders exceeding 30 days for refund review or another resolution. I also validate replacement-order SKU eligibility and cross-reference mappings.
At XP-Plus Solutions Inc., I process HSBC direct deposit refunds and refunds for EOL or long-term backorder products. I reverse authorization for cancelled orders in CyberSource and investigate EDI order rejections.
In my customer service and virtual assistant roles, I responded to customer inquiries, updated shipment information, and coordinated with warehouse, dispatch, and operations teams. My experience also includes order processing, returns and exchanges, and outbound sales.
