Ellys Casipe

I am a Virtual Assistant with over 10 years of experience supporting order processing, customer service, technical support, and business operations across local and international accounts. I focus on end to end order fulfillment, customer communications, issue resolution, and administrative processes that improve operational efficiency and service excellence.

I’m known for handling high volume transactions with strong data accuracy—maintaining accurate records and documentation while coordinating with cross functional teams. In fast paced environments, I deliver accurate, client focused support and help keep workflows running smoothly.

In my most recent role as an Order Processing Specialist, I processed customer orders using ERP and CRM systems to ensure accuracy, coordinated with sales, warehouse, and logistics teams, and monitored shipments for timely order status updates. I also resolved order discrepancies and customer concerns while maintaining documentation to support daily operations.

Earlier, I worked as a Technical Support Representative at Canon Australia, guiding customers through troubleshooting for hardware and software concerns via phone, email, and chat, and documenting support interactions. I also supported marketing campaign execution as a Marketing Assistant Manager and handled customer account and service requests as a Customer Service Representative at Teleperformance—always prioritizing reliable communication and quality service.