At FRIDAYPLANS, I handled customer inquiries about accounts, orders, and shipments through calls, live chat, and email. I also assisted with cancellations, refunds, returns, and replacements, documenting interactions and resolutions in Zendesk.
At ALPINECORPORATION, I managed Amazon Seller Central and Garden & Pond Depot operations, including order processing, shipment tracking, refunds, and returns. I also maintained customer records in Zendesk and optimized product listings.
At TELEPERFORMANCE – Microsoft Account, I supported customers by chat and phone while maintaining a 95% satisfaction rating, and exceeded individual sales targets by 21%. Earlier, at SUTHERLAND GLOBAL SERVICES – Amazon Audible Account, I handled escalations and frontline support as a Subject Matter Expert, coached team members, and provided operational updates.
