John Rey Caba
@johnreycaba
I support customers and maintain reliable IT systems for schools and global brands.
What I'm looking for
I'm currently providing premium-tier customer support at TDCX for a global luxury wellness and lifestyle brand, assisting international customers through phone, chat, and email.
At Nord Anglia International School Manila, I maintained IT infrastructure, managed technical requests through ManageEngine Service Desk Plus, administered the Management Information System, and deployed devices and peripherals for school operations.
Previously, I served the City Government of Valenzuela as an EBEIS/Registrar and LIS Focal Person, maintaining student records, transcripts, grade worksheets, permanent records, and evaluations with data integrity and regulatory compliance.
My background also includes sales, inventory, dispatching, encoding, retail operations, and machine maintenance. I hold a Bachelor of Science in Information Technology and have completed training in CCNA network fundamentals, ITIL 4, and computer networking.
Experience
Work history, roles, and key accomplishments
ICT Assistant
Nord Anglia International School Manila
Oct 2024 - Jul 2025 (9 months)
Maintained the school's IT infrastructure and directed financial billings for the department. Managed user technical requests and administered the Management Information System.
EBEIS/Registrar
City Government of Valenzuela
Mar 2021 - Sep 2024 (3 years 6 months)
Maintained accurate institutional records and oversaw academic transcripts as the school's designated LIS Focal Person. Prepared and evaluated critical documents ensuring data integrity and regulatory compliance.
Sales Representative
Salem Oceanic Industries
May 2019 - Jan 2021 (1 year 8 months)
Delivered excellent customer support and drove retail revenue by addressing client inquiries and resolving product issues. Managed the complete sales cycle from demonstration to final transaction.
Stock Clerk / Checker
SM Appliance
Oct 2018 - Feb 2019 (4 months)
Assisted shoppers by providing product recommendations and locating items to drive sales. Managed retail inventory and visual merchandising by organizing displays and tracking stock levels.
Machine Operator
Mayer Steel Pipes Corp.
Oct 2017 - Jan 2018 (3 months)
Performed routine maintenance checks on machinery, paying close attention to detail to ensure product quality and smooth operation.
Inventory Checker, Dispatcher, Encoder
Pandayan Bookshop
Dec 2016 - Apr 2017 (4 months)
Managed inventory integrity by conducting stock audits and encoding logistics data. Handled dispatching by verifying orders and preparing shipments for timely distribution.
Education
Degrees, certifications, and relevant coursework
Datamex College of St. Adeline
Bachelor of Science, Information Technology
2015 - 2019
Pursued a Bachelor of Science in Information Technology, gaining foundational knowledge in IT systems and applications.
Canumay National High School
High School Diploma, General Studies
2009 - 2013
Completed secondary education, building a strong academic foundation.
Rio Chico Elementary School
Elementary School Diploma, General Studies
2003 - 2009
Completed primary education, developing fundamental learning skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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