Open to opportunities

Danica Rose Arevalo Español

@danicarosearevaloesp

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Retail Service Fulfillment Specialist with 5 years’ experience delivering customer service and escalation support.

Philippines

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What I'm looking for

I’m looking for a customer-focused role where I can manage escalations, support retail fulfillment, and collaborate with business partners—using SAP and strong data management to improve service quality and retention.

I’m a Retail Service Fulfillment Specialist with 5 years of experience delivering high-quality customer service. I handle customer concerns and escalations, build strong relationships with business partners, and contribute as a flexible, supportive, and approachable team member.

Across my roles, I’ve supported fulfillment and retention while staying consistent with process compliance and issue resolution. I bring hands-on experience as a Master Data Encoder and as an SAP Encoder, along with administrative support as a Secretary, and production operations experience as a Production Operator.

Experience

Work history, roles, and key accomplishments

Retail Service Fulfillment Specialist

Concepcion-Carrier Air Conditioning Company

Sep 2019 - Apr 2026 (6 years 7 months)

Delivered high-quality customer service by handling customer concerns, escalations, and service fulfillment needs. Built strong relationships with business partners while contributing as a flexible, supportive team member.

Customer Service Customer Escalation Fulfillment Business Partner Customer Relationship Management Team Collaboration Data Management

Master Data Encoder

Pepsi Cola Product Philippines, Inc.

Sep 2018 - Jun 2019 (9 months)

Encoded and maintained master data to support accurate business operations. Followed process requirements and ensured data was managed reliably during day-to-day activities.

Master Data Management Data Entry Data Quality Data Management Attention To Detail Documentation

SAP Encoder / Secretary

Daina A. Espanol International Elevator and Equipment, Inc.

Apr 2017 - Apr 2018 (11 months)

Performed SAP encoding tasks and provided secretary support to help maintain accurate records and smooth administrative workflows. Managed issues and escalations as needed and supported team collaboration.

SAP Administrative Support Data Management Documentation Escalations Team Collaboration

Production Operator

Amkor Technology Philippines

Mar 2014 - Mar 2017 (3 years)

Worked as a production operator while maintaining process compliance and supporting operational continuity. Collaborated with the team, resolved issues, and contributed to a stable production environment.

Production Operations Team Collaboration Operational Support Data Management