Open to opportunities

Joshua Texon

@joshuatexon

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Adaptable client-services and QA professional with 5+ years improving operations and data accuracy.

Philippines

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What I'm looking for

I seek roles where I can apply process optimization, QA, and client-service expertise in a collaborative environment that values compliance and measurable improvement.

I am a highly adaptable professional with over five years' experience across client services, quality assurance, and instruction, focused on process optimization and compliance. I have led high-volume client communication in BPO environments and ensured accurate data capture for national ID registration projects.

As a Quality Assurance Analyst in logistics, I optimized warehouse processes through audits and corrective actions, improving operational standards and identifying inefficiencies. As a Register Officer for national ID enrollment, I managed applicant queues and operated biometric devices to ensure accurate, compliant registrations.

I have also designed curriculum and assessments as an IT instructor at the university level, fostering collaborative learning and mentoring students. I bring a problem-solving mindset, attention to detail, and a commitment to measurable improvements in service quality and data integrity.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Sutherland Global Services

Jul 2023 - Dec 2024 (1 year 5 months)

Managed high-volume client interactions within a BPO framework, improving response quality and maintaining service-level compliance. Leveraged strong communication skills to resolve customer issues efficiently.

Customer Service Client Communication CRM

Register Officer (Philsys)

Philippine Statistics Authority

Aug 2022 - Dec 2022 (4 months)

Conducted national ID registration using biometric devices, managed applicant queues, and ensured data accuracy and compliance with registration protocols. Improved throughput and reduced registration errors.

Biometrics Queue Management & Compliance Identity Verification Record keeping

Instructor

Partido State University

Mar 2021 - May 2022 (1 year 2 months)

Developed IT curriculum and program assessments, delivered instruction, and fostered collaborative learning environments to improve student outcomes. Coordinated course delivery and evaluated student performance.

Curriculum Development Instruction Student Evaluation IT Education Lesson planning Classroom Management

Quality Assurance Analyst

J&T Express

Sep 2019 - Mar 2021 (1 year 6 months)

Performed warehouse audits and process improvements to optimize operations and ensure quality standards across logistics functions. Identified inefficiencies and implemented corrective actions to raise performance.

Quality Assurance Process Improvement Logistics Operations SOP Enforcement Performance Monitoring Root Cause Analysis

Education

Degrees, certifications, and relevant coursework

Partido State University

Bachelor of Science, Information Technology

2015 - 2019

Activities and societies: Instructor role later at Partido State University; curriculum development and program assessments.

Completed a Bachelor of Science in Information Technology at Partido State University with coursework and practical experience relevant to IT and instruction.