John Regidor

Managed administrative tasks, transaction coordination, and scheduling for a real estate team. Developed social media strategies and monitored agent performance metrics.

Served as primary client contact, ensuring project requirements were met. Oversaw team performance and managed administrative tasks to ensure timely delivery.

Led and mentored a team of customer support agents, focusing on people development and performance management. Organized calibration meetings and handled administrative duties.

Generated and qualified leads through cold calling, setting appointments for the sales team. Managed onboarding for new hires.

Acted as Level 4 escalation point for complex customer issues, resolving problems efficiently. Managed backend tasks and conducted outbound follow-ups.

Provided comprehensive inbound customer service, including technical support, billing inquiries, and sales.

Completed the Lifecycle of a Property Under Management certification in May 2024.

Completed the Introduction to Property Management certification in May 2024.

Pursued an undergraduate degree in Information Technology, but did not complete the program.

Earned the Computer Hardware Servicing NCII certification in 2014.