Looking for a job

Charles Labaco

@charleslabaco

Message

I lead customer service operations, workflows, reporting, and executive support.

Philippines

Message

What I'm looking for

I'm looking to apply my customer service and operations experience in an Executive Assistant or Real Estate Operations Manager role, supporting workflows, records, communication, reporting, and timely issue resolution.

I've supported customer service operations at A&S Communications since 2014, leading Customer Service Representatives and keeping daily workflows and performance requirements on track.

I manage team priorities, workload, operational reporting, and performance metrics to improve productivity. I also maintain accurate customer and transaction records across CRM and business systems.

I've handled order verification, chargebacks, compliance checks, and fraud prevention procedures while coordinating issue resolution with customers and internal teams through phone, chat, and email.

I'm seeking to bring my follow-through, email and calendar management, documentation accuracy, and operations coordination experience to an Executive Assistant or Real Estate Operations Manager role.

Experience

Work history, roles, and key accomplishments

Customer Service Supervisor/Team Lead

A&S Communications

Jun 2014 - Jan 2026 (11 years 7 months)

Managed and supported a team of Customer Service Representatives, ensuring daily workflows and performance requirements were met. Generated operational reports, tracked performance metrics, and handled order verification, chargebacks, and compliance checks.