John Paredes
@johnparedes
Experienced IT Support Specialist with a focus on cybersecurity.
United StatesWhat I'm looking for
I am a highly skilled IT Support Specialist with a strong background in electrical systems and cybersecurity. I have a proven track record of delivering top-notch remote IT support, troubleshooting complex issues, and optimizing system performance. My experience includes managing IT teams and implementing security protocols to ensure seamless network operations.
Throughout my career, I have supported approximately 500 users onsite and a total of 2200 users, serving as the initial point of contact for IT-related incidents and requests. I have led teams of IT support professionals, providing guidance and oversight while ensuring timely resolution of technical issues. My commitment to continuous learning and leadership drives me to seek challenging roles that offer opportunities for growth and high earning potential.
Experience
Work history, roles, and key accomplishments
Junior Help Desk Technician
Consumer Financial Protection Bureau
Nov 2024 - Dec 2025 (1 year 1 month)
Served as the initial point of contact for IT-related incidents and requests, supporting approximately 500 onsite users and a total of 2200 users. Documented and resolved technical problems, communicated effectively with end-users, and utilized ServiceNow for ticket management.
IT Support Specialist
Six Flags America
Feb 2024 - Dec 2024 (10 months)
Provided remote IT support to over 200 end-users, managing user accounts and handling VPN configurations. Led a team of IT support professionals and utilized ServiceNow and SolarWinds for ticket management, producing reports on IT activities.
Electrical Apprentice
PGCPS
Jun 2019 - Nov 2023 (4 years 5 months)
Installed and repaired electrical systems, including wiring for computers and networks. Performed maintenance on electric motors and appliances, and installed fire alarm systems and associated wiring.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Maryland Global Campus
Certification, Cyber Security
Completed a certification in Cyber Security, focusing on the principles and practices necessary to protect information systems and networks from cyber threats.
Crossland High School
High School Diploma
Obtained a high school diploma, completing a curriculum that included various subjects and foundational skills necessary for further education and career development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Skills
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