I am looking for a role as a cybersecurity analyst, to exercise my curious mind and satiate my drive to find the answer to the issue before me.

Jeremy Tomlinson
@jeremytomlinson
I resolve Windows support issues remotely and onsite through root-cause troubleshooting.
What I'm looking for
I resolve Windows hardware, software, printer, network, and end-user issues through remote and onsite support.
At Olypen, I take ownership of technical issues from initial troubleshooting through resolution, follow up with clients, and implement proactive measures to reduce system-failure risk.
At iTSS, I supported Windows Server environments, documented requests in Spiceworks, monitored firewalls and wireless networks, and worked with VMware ESXi virtual environments.
Experience
Work history, roles, and key accomplishments
Church Tech Team
Church
Mar 2019 - Mar 2020 (1 year)
Operated a 32-channel digital audio board during events, practices, and services. Coordinated with a local fire department communications officer to resolve interference affecting wireless audio equipment.
Tier 2 Support Technician
Olypen
Identified and implemented proactive measures to prevent technical issues and reduce the risk of system failure. Took ownership of technical issues from initial troubleshooting through resolution and performed consistent client follow-up.
Stocker Associate
Maintained a clean and safe work environment, performed routine bin audits, and identified and resolved inventory discrepancies. Forklift, electric pallet jack, and pallet jack certified with an accident-free record.
Electrician Apprentice
Electric Service, Inc.
Installed and secured conduit, pulled electrical wiring, and installed, troubleshot, or replaced outlets, switches, and lighting.
Army Engineer
U.S. Army
Operated and maintained complex heavy equipment valued at over $250,000 while following strict technical procedures and safety protocols. Diagnosed mechanical issues under time-sensitive conditions and maintained detailed equipment documentation.
School Bus Driver
Durham School Services
Inspected and operated 37–40 foot buses, memorized assigned routes and passenger manifests, and maintained a clean driving record.
IT Analyst Intern
iTSS
Provided remote and onsite technical support to end users by diagnosing and resolving Windows hardware, software, printer, and network issues. Used the Spiceworks ticketing system to document and manage support requests and supported Windows Server environments.
Amazon Delivery Driver
Trelawny Logistics
Inspected vehicles and reported deficiencies, managed time effectively, and worked independently.
Education
Degrees, certifications, and relevant coursework
IBM
Certificate, Artificial Intelligence
Completed a certificate in Artificial Intelligence from IBM in July 2026.
Cisco Learning Center
Certificate, Cybersecurity
Completed a Junior Analyst certificate in Cybersecurity from Cisco Learning Center in July 2026.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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