At MedVA, I support a U.S.-based dermatology and medical practice by coordinating appointments and registering patients.
I verify insurance eligibility and benefits, and support prior authorizations, prescription refills, and referrals. I also maintain patient charts and encounter documentation in EHR systems.
At Optum Global Solutions (OptumRx), I supported UnitedHealthcare Medicare and Medicaid members with prescription, pharmacy benefit, eligibility, billing, and copayment inquiries. I coordinated refill requests and maintained patient and medication records.
Earlier, at ePerformax Contact Centers and BPO, I supported eBay North America customers with shipment concerns and buyer-seller disputes. I’m HIPAA-trained and experienced with healthcare systems and communication tools.
